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Policies · Paramika LLC

Refund Policy

Paramika LLC return and refund terms: 30-day returns for unopened products, replacements for damaged or incorrect items, refund timelines.

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We want you to be happy with every order. Because our products are foods and dietary supplements, some rules are stricter than for other goods.

30-day returns for unopened products

You may return unopened products in their original sealed packaging within 30 days of delivery for a refund of the product price. To be eligible the item must be unused, sealed and in resalable condition, and you need the order number or receipt.

Opened food and supplement products cannot be returned or exchanged for hygiene and safety reasons, unless they arrived damaged, defective or not as described.

Damaged, defective or incorrect items

If your order arrives damaged, is missing items, or you received the wrong product, contact us within 7 days of delivery at paramika@proton.me with your order number and photos of the package and product. We will send a replacement or refund you in full, including shipping, at our cost. You do not need to return damaged food products unless we ask you to.

How to start a return

  1. Email paramika@proton.me with your order number and the reason for the return.
  2. We reply within one business day with approval and the return address and instructions. Do not ship items back before receiving them; packages sent to the wrong address cannot be refunded.
  3. Pack the sealed products securely and ship them with a tracked service. You are responsible for return shipping costs unless the return is due to our error.

Refunds

Once we receive and inspect the return we will notify you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error. If a refund has not arrived after 15 business days, contact us and we will help trace it.

Exchanges

The fastest way to get a different product is to return the unopened item and place a new order.

Cancellations

Orders can be cancelled free of charge until they are handed to the carrier. Email us as soon as possible with your order number; if the order has already shipped, the return rules above apply.

Sale items and gift cards

Discounted items can be returned under the same conditions as regular items. Gift cards cannot be refunded.

Questions

Paramika LLC · paramika@proton.me · +1 (307) 317-3720